Returns & Exchanges
Returns and Exchanges
At the UCS Store, we have a 45 day refund policy. If 45 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. We require your order number or packing slip as proof of purchase to complete all returns. Your order number can be found in your order confirmation email.
To initiate a return or exchange please contact UCS@grossmanmarketing.com.
Please send all returns for exchanges or refunds to:
c/o Grossman Marketing Group
21 Glenn St
Lawrence, MA 01843
Shipping costs are non-refundable. Please note that we are not responsible for any returned item(s) lost or stolen while in transit to us. We suggest all returned item(s) be sent by a method that includes tracking. If you are shipping items valued over $75, please consider purchasing shipping insurance.
Refunds (if applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within 5 business days.
Exchanges (if applicable)
If there is an error with your order, please send us an email at UCS@grossmanmarketing.com. We will ask you to send the items to the address listed above so we can replace them or send you the correct item(s). You will be provided with a free shipping label and will not be responsible for any additional charges due to errors we made. If an item is out of stock, a refund will be issued.